Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Credit Cards
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Please allow 2-7 business days from payment clearance for deliveries within Australia. Usually much faster.
- Please allow 10-15 business days from payment clearance for international deliveries.
- We ship through Australia Post (registered post) and signature will be required for collection.
- Several delivery attempts will be made, if we have advised that the item has been posted and you have not received it, it is usually ready for pickup from your local post office.
- We offer free postage for all orders over $200 (Australia only), so be sure to take advantage of this great deal.
- Buyers within Australia please enter your postcode in in the Shopping Cart page or checkout page then click on "Get a Quote within the "Estimate Shipping and Tax" tab to receive your quote.
- Privacy & Security
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Beddingco.com.au endeavours to protect your privacy by:
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Only collecting information from those we deal with which is necessary for our business to adequately service our customers.
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Except where the law says otherwise, the only external organisation having access to this information are approved mailing houses that mails our marketing material to our customers or credit card/credit reference companies for finance approval.
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We do not use any personal information we have collected for any other purposes without seeking the individual's permission.
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We will take reasonable steps to ensure personal information is accurate and complete by contacting our customers and updating our records on a yearly basis.
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Individuals are able to remain anonymous when entering a transaction, by paying cash; they do not have to disclose personal information.
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We will hold the information indefinitely so future marketing material can be sent to the individual. If you do not wish to receive this material in the future, please email the privacyofficer@beddingco.com.au.com.au to have your details removed.
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Personal information will not be disclosed to any organisation or individual who has not given a commitment to deal with such information in a way, which is consistent with the National Privacy
Principles and will be disclosed only in accordance with those Principles. -
All information is securely held by the organisation to prevent tampering, interference by outside sources or unauthorised use by employees or agents of the organisation.
Individuals can access the information that our organisation holds on them in accordance with the National Privacy Principles. -
If an individual believes the information we hold on them is not accurate they have the right to apply to the organisation to have that information corrected.
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A Privacy Officer has been appointed to assist all individuals with requests for access to information or concerns about the handling of their information. That person may be contacted via email privacyofficer@beddingco.com.au.com.au or you may forward such requests in writing to BeddingCo.com.au, PO Box 154, Kellyville NSW 2155.
- Returns & Replacements
- If for any reason you are not fully satisfied with your purchase, you may return your item under the following conditions and returned to us within 7 days of receiving item. Item must be returned in new excellent condition Item must be properly packaged Once we receive the item, we will issue a refund. Shipping charges are refundable including $10 cash bonus. Not happy with your purchase? Send it back and receive $10 bonus!
- Ordering
- Simply follow the shopping cart process and once the item has been paid for a confirmation email will be sent to confirm successful order.
- Credit Cards
- We are dedicated to protecting your privacy, and in doing so we are able to provide you with the following assurances:
- * We do not share/disclose clients’ contact information with any third party or among clients.
- * We do not save clients’ credit card numbers, expiration dates, CVV codes, and/or addresses.
- * When purchasing our on-line, the payment web page will be linked to professional credit card processor using SSL256 Bit encryption technology. We does not store or otherwise retain any credit card information in any format.
- Payment, Pricing & Promotions
- Items will be dispatched within 24 hours of Payment clearance. Please try to make payment within 48 hours of purchasing an item. This will enable us to deliver your order as quickly as possible
- Viewing Orders
- A confirmation email will be sent notifying that the order has been received and in addition an email will be sent once the item is dispatched. Please allow up to 1 hour in some cases for the email to be sent. If you still have not received the email please ensure that it has not been caught in your Junk E-Mail or SPAM mail foder.
- Updating Account Information
- You may update your account information at any time by simply logging in via the 'My Account' link. If you have any problems with your account please email sales@beddingco.com.au.
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