Free Shipping Australia Wide:
We are proud to offer free standard (registered) shipping for all items less than 5kg (this covers 90% of all our products) with no quantity limits or dollar value limits. Orders are sent from our warehouse in Sydney using Australia Post and courier services. Items are generally sent within 24 hours of payment being received.
The following items are excluded from the free shipping offer:
- Mattresses & Bases
- Memory Foam Underlays
- Wool Underlays
Please note below delivery times:
- 1-3 Working Days – Sydney, Brisbane, Canberra, Melbourne, Adelaide Metro
- 3-6 Working Days – Other Capital & NSW, QLD, VIC and SA Regional
- 6-9 Working Days – WA, TAS, NT & Remote QLD
Express Shipping Australia Wide:
We are able to deliver anywhere in Australia via express post with 1-2 days delivery time (after payment clearance). Express post will incur additional cost depending on which area you are located. It will be shown as an option at checkout.
When your order is shipped, you will receive an email containing a consignment number / tracking ID. Simply enter this on Australia Post or courier's websites to track the delivery of your parcel.
Signing for Deliveries:
Deliveries must be signed for, however you may nominate to have the parcel left without a signature (e.g. on your porch). If you're not home when it arrives, a notice will be left at your address notifying you of alternate delivery or pickup arrangements.
Changing Shipping Address:
We aim to process and pack your order as fast as possible. This means your shipping address can only be changed if your order has not left the warehouse. To change your shipping address, contact our customer service team as soon as possible on 1800 508 922 or email us email@example.com.