Select from some of our frequently asked questions & answers below. Simply click on the question to reveal the answer.
We do ship majority of our products overseas. If you are interested in an item, please let us know which item and your location and we’ll advise shipping costs.
Yes pickup can be arranged from our Baulkham Hills location Unit 2/2 Inglewood Place, Baulkham Hills NSW 2153. Please call us before pickup on 1800 508 922 Monday - Friday 9am -5pm AEST to ensure we get the item prepared before your arrival.
We can deliver items under 5kg to a PO Box. So if standard shipping is free when you enter your postcode in our postage calculator, we can deliver that item to a PO Box. We are unable to deliver to a PO Box all items over 5kg (Mattresses, Furniture, Rugs ETC). Please ensure you provide a residential or business address during check out for all items that come with postage charges.
It is necessary for someone to be available to accept delivery for all larger items (those weighing over 5kg) as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address or a PO Box (those weighing under 5kg) if being at home during business hours is not an option. Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. For oversize items, current OH&S regulations with our couriers stipulate that the driver will require assistance unloading any items weighing over 25kg and we ask that someone capable of doing this is present for delivery.
If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person at the delivery address to assist with the placement of your items inside.
Yes, freight costs include full insurance.
By close of business on the day your order has been dispatched, you will receive an email from our system with full tracking details and information so that you can monitor your order online and in real time.
Dispatches occur Monday to Friday excluding public holidays.
Products
We are constantly manufacturing stock to replenish our inventory. Whilst items generally follow identical production methods, we are always refining the manufacturing process and as such there may be some slight variations if a large amount of time has elapsed.
Down is the light fluffy coating clustered beneath the feathers of waterfowl that protect them from the elements. Most down can be found on the belly of geese and ducks, as this is the part that is exposed to water and must keep the bird warm. Down is a three dimensional cluster with thousands of tiny fibers, but no quill. In every pound of feathers, there are only four to five ounces of down.
As nature's most efficient insulator, down is warm, yet light and lofty. It takes 14 wool blankets to equal the temperature control of one down comforter. Additionally, down has the marvelous ability to breathe, lifting away perspiration so you don't experience the clamminess which often occurs with synthetics.
See our Quilt Buyers Guide when you click here for more information
Feathers have quills and are two-dimensional. They are the rigid plumage found on the outside of waterfowl, and can range in size from 3 cm to several inches. Smaller feathers are often used in bedding products such as feather beds, decorative pillows, and various feather and down blends. In bedding, feathers do provide some insulation, but are mostly used for support.
See our Quilt Buyers Guide when you click here for more information
Mulberry silk thread is the strongest natural fiber in the world, making it incredibly durable. A silk fiber the same diameter as a fiber of steel is stronger than the steel. The mulberry silk thread is also rounder, finer, smoother, and a lighter more uniform color than silk harvested from the wild where those silkworms have to eat whatever leaves and plants that are available to them.
Mulberry silk is also known as cultivated silk and bombyx silk but mulberry silk is the most commonly used term. It is also sometimes referred to it by its type which is thrown or reeled silk. If you want the most luxurious, most durable, and finest silk bedding, look for silk sheets made with 100 percent mulberry silk and for silk comforters made with 100 percent mulberry silk floss. Mulberry silk is 100% hypoallergenic and also being odorless and not needing any "airing out" before use like some of the lower quality wild silks.
See our Quilt Buyers Guide when you click here for more information
Wool is a natural Insulator chiefly due to the result of elastic, crimpy, serrated fibres which form small air pockets in the fabric; these air pockets are the insulators. Natural insulating properties ensure wool quilts and doonas are practical in extreme environments.
Wool has a natural ability to breathe, ensuring you feel more comfortable over across a greater range of temperatures. Wool is also an Anti-Microbial Fibre reducing the risk of allergies and illness associated with skin pathogens. Wool is an eco-friendly, renewable, natural resource..
See our Quilt Buyers Guide when you click here for more information
Tog values are used to measure the potential warmth of many products, not just duvets. Note that the tog rating does not necessarily relate directly to the thickness of the duvet.
| Lightweight summer duvet: |
3.0 - 4.5 tog |
| Spring/Autumn weight duvet: |
7.0 - 10.5 tog |
| Winter weight duvet: |
12.0 - 13.5 tog |
See our Quilt Buyers Guide when you click here for more information
nbsp;
Warranty & Returns
Payments & Security
We thank you for paying via Direct Deposit, Amex, Visa, MasterCard, PayPal or Cash in-store.
Unfortunately we are unable to offer payment upon delivery as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched.
From time to time we release promotional voucher codes to members of our mailing list. If you would like to be emailed a discount code you can subscribe to our mailing service on any page of our website.
The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on
sales@beddingco.com.au with your request.
The BeddingCo website uses SSL Encryption and has the VeriSign Secured Seal. All payments made on the BeddingCo website are processed by the ANZ bank eGate Payment Gateway which is highly reliable and secure.
:
General
By signing up to the newsletter you will be first to hear about all new product releases, sales and BeddingCo news.
ABN: 62 133 922 193 (Global Wide Trade Pty Ltd trading as BeddingCo).
