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Bedding co is proudly Aussie-owned and operated out of Sydney. We want you to feel confident when you buy from us. We're all about delivering fantastic service because your satisfaction is our top priority. Feel at ease knowing that any enquiry, problem or issue you may have will be swiftly addressed by our friendly and knowledgeable local team.
sales@beddingco.com.au
1300 634 054
Enjoy free tracked shipping on standard-sized items Australia-wide when you spend $150+ in a single order!
*Orders under $150, bulky items, or Express delivery options incur additional cost, calculated and applied at checkout.
If your order is placed before 9am AEST on a business day, it will be dispatched the same day; otherwise, it will be processed on the next business day. You’ll receive your order in a few working days in metro areas and up to a week in remote areas.
Standard Delivery Times
We deliver to most locations in Australia via Express Post, with delivery in 1–2 business days. Express Post incurs an additional cost, calculated and applied at checkout.
We want you to love what you buy — especially the products you rely on for a great night’s sleep.
For purchases made before 1 January 2026:
Our 120-day Love It Guarantee applies to all products. You can take up to 120 days to trial your new item, and if it doesn’t help you sleep better, feel more comfortable, or simply isn’t what you expected, you may return
it for a full refund, exchange or credit note (less any additional shipping charges paid at time of purchase).
For purchases made on or after 1 January 2026:
The Love It Guarantee will apply only to sleep comfort products, including pillows, quilts, mattresses and toppers.
Your trial length will depend on your membership status:
Your satisfaction is important to us. If your item arrives damaged, faulty, or isn’t quite what you expected, our team is here to help.
For purchases made before 1 January 2026:
A general 120-day return window applies for all customers. If you’re unhappy with your purchase, simply contact us and we’ll review your request, provide the next steps, and cover the cost of return. Once we receive your item, we’ll process your refund or exchange within five business days (less any additional shipping charges paid at time of purchase).
For purchases made on or after 1 January 2026:
Our Standard Returns policy will apply to:
Returns are accepted only if items are unused, unwashed, in their original packaging, and in resellable condition.
This ensures all products remain in perfect condition and ready for their next home. It’s an industry-standard practice that helps maintain fairness and hygiene for every customer.
If an item does not meet these conditions, Bedding co may not be able to accept the return and reserves the right to refuse it. If you’re unsure, reach out to our support team — we’ll assess your situation and help guide you through your options.
Your return window will depend on your membership status:
If you need to make a return, contact us and our team will review your request and provide the next steps, including any required forms and a pre-paid shipping label where eligible.
To begin a return or exchange, email us at sales@beddingco.com.au or call 1300 634 054. Our support team will review your request and provide you with the appropriate instructions.
To help us review your return request as quickly as possible, please include as much detail as you can—such as your order number, a brief description of the issue, and clear photos or video if the item is damaged or faulty. The more information you provide upfront, the faster we can assist and confirm the next steps.
Once we receive your returned item, we’ll process it within five business days and notify you as soon as everything is finalised.
We’re committed to offering a fair and flexible returns experience for all customers. To protect this, we monitor return activity and may limit returns where we identify patterns of excessive, repeated, or fraudulent behaviour.
If we determine that our returns policy is being misused, we may decline future return or exchange requests—even if they fall within the standard return window. Customers identified as engaging in return abuse may still place orders, but those purchases will no longer be eligible for return or exchange.
Any ineligible items sent back to us will be refused or returned to the sender. Bedding co is not responsible for the cost of returning ineligible items.
Rest easy knowing that our products are backed by up to 10 years warranty against material or workmanship defects. Our promise means you’ll receive a replacement or refund free of charge under warranty terms. Warranty does not cover normal wear and tear, damage due to misuse or poor maintenance or indirect loss.
Read more about your warranty and consumer rights under the Australian Consumer Law.
To lodge a warranty claim, please contact us at sales@beddingco.com.au or call 1300 634 054. Our team will review your claim and provide you with the next steps, including any required forms or return instructions.
To help us assess your claim as quickly as possible, please include as much detail as you can - such as a description of the issue, order information, and clear photos or video evidence. The more information you provide upfront, the faster we can assist.
Once your claim has been assessed, we’ll guide you through the process and keep you updated until everything is resolved.
At Bedding co, we’ve always valued our loyal customers and appreciated the support you’ve shown us over the years.
Our previous rewards program — now referred to as our Legacy Loyalty Club — was created to thank you for choosing us as your go-to bedding and homewares provider. While this program is no longer active for earning new points, existing members can still reference how it worked:
You can check your current points balance and redeem rewards here.
We dispatch all orders from our Sydney warehouse on the next business day after payment is received. Once your order has shipped, you’ll receive an email with your tracking number so you can follow its progress on the courier’s website. Please be aware that delivery times may be slightly longer during public holidays and peak periods.
For purchases made before 1 January 2026:
Our 120-day Love It Guarantee applies to all products. You can take up to 120 days to trial your new item, and if it doesn’t help you sleep better, feel more comfortable, or simply isn’t what you expected, you may return
it for a full refund, exchange or credit note.
For purchases made on or after 1 January 2026:
The Love It Guarantee will apply only to sleep comfort products, including pillows, quilts, mattresses and toppers.
Your trial length will depend on your membership status:
Oversized, bulky items, or express delivery options incur additional cost, calculated and applied at checkout.
We understand how frustrating it is when your order doesn’t arrive on time. If your order doesn’t arrive within the expected timeframe, we'll raise an investigation with the courier. If the investigation is prolonged, we'll resend you a replacement to ensure you get your order as soon as possible.
Absolutely — as long as your order hasn’t been dispatched. If you’ve entered the wrong address or need your parcel sent somewhere else, just let us know and we’ll update it for you.
If your order has already left our warehouse, our ability to make changes will depend on the courier’s options at the time. Reach out to our friendly support team, and we’ll do our best to make sure your item reaches the correct address.
We’re committed to delivering high-quality products and exceptional service. If your item arrives damaged or faulty, we’ll replace it or refund you at no cost. Many of our products are also covered under warranty for up to 10 years, protecting you against defects in materials or workmanship.
