Refund policy

Love It Guarantee

We want you to love what you buy — especially the products you rely on for a great night’s sleep.

 

For purchases made before 1 January 2026:

Our Love It Guarantee applied to all products. Customers had up to 120 days to trial their new item, and if it didn’t help them sleep better, feel more comfortable, or simply wasn’t what they expected, they could return it for a full refund, exchange, or credit note (less any shipping charges paid at time of purchase).

 

For purchases made on or after 1 January 2026:

Our Love It Guarantee applies only to sleep comfort products, including pillows, quilts, mattresses and toppers.

 

Your trial length will depend on your membership status:


Free Standard Returns

Your satisfaction is important to us. If your item arrives damaged, faulty, or isn’t quite what you expected, our team is here to help.

 

For purchases made before 1 January 2026:

A general 120-day return window applied to all customers. If you made a purchase prior to 1 January 2026, and your purchase is still within the 120-day return window, simply contact us and we’ll review your request, provide the next steps, and cover the cost of return. Once we receive your item, we’ll process your refund or exchange within five business days (less any additional shipping charges paid at time of purchase).

 

For purchases made on or after 1 January 2026:

Our Standard Returns policy will apply to:

  • Bed linen
  • Mattress and pillow protectors
  • Throws
  • Towels
  • Furniture
  • Other non-sleep trial items

 

Returns are accepted only if items are unused, unwashed, and in their original packaging. This ensures all products remain in perfect condition and ready for their next home. It’s an industry-standard practice that helps maintain fairness and hygiene for every customer.

 

If an item does not meet these conditions, Bedding co may not be able to accept the return and reserves the right to refuse it. If you’re unsure, reach out to our support team — we’ll assess your situation and help guide you through your options.

Your return window will depend on your membership status:

 

If you need to make a return, contact us and our team will review your request and provide the next steps, including any required forms and a pre-paid shipping label where eligible.


How to start a return

    To begin a return or exchange, email us at sales@beddingco.com.au or call 1300 634 054. Our support team will review your request and provide you with the appropriate instructions.

     

    To help us review your return request as quickly as possible, please include as much detail as you can—such as your order number, a brief description of the issue, and clear photos or video if the item is damaged or faulty. The more information you provide upfront, the faster we can assist and confirm the next steps.

     

    Once we receive your returned item, we’ll process it within five business days and notify you as soon as everything is finalised.